So, what is SPL?

Simply put is stands for Semiotic Parsing Language. But, more importantly it is the core of our technology.

SPL is an intuitive language that describes the structure and semantics of a class of documents. For semi-structured data, as is typical with our customers, it means we can utilize the structure inherent in the data and reflecting it in a high-performance and highly normalized data warehouse.

The SPL description of a class of documents and its semantics is passed through an interpreter to generate the database Data Definition Language (DDL) for staging, database DDL for the final warehouse, DDL and Data Markup Language(DML) for metadata to generate the UIs, and internal representations to perform a parse, a transactional or bulk load, and ETL transformations.

Please contact us if you need more technical details on our technology.

Our customer-onboarding process

We've developed an effective process for bringing new customers on board.

While a detailed description of each phase is beyond the scope of a blog post, here's an outline:

1. Discovery and Documentation - document amongst other things what aspects of a log file need to be processed.
2. Analysis - essentially study log files and the feasibility of parsing relevant sections with SPLi
3. Design - here's where we identify and codify the relationships between various objects.
4. Development - develop cool SPL code to parse our client's data.
5. Testing
6. Deployment - including setting up the infrastructure and populating it with existing/historic data.
7. Provisioning - ensuring user access to the system.

Keen to try it out? Start off with a Jumpstart

Glassbeam and support teams

We're in the midst of finalizing a case study featuring how one of our customers used Glassbeam to make it's support organization more efficient. Will be sure to update you when we launch the case study, but can share some key findings,

One of the greatest benefits of using Glassbeam was the usage of threshold events and automatically opening cases in CRM systems (hitherto done by L1 support personnel). This resulted in substantial cost savings.

Further, the client was able to support a growing install base without increasing headcount in a linear fashion. Thereby, accruing more revenues without corresponding increase in cost - all adding up to revenue and margin increases!

Bottom lime was a 20% reduction in costs. And, a more satisfied and productive support team.

Ending 2011, and Ushering in 2012

We're glad to be authoring this post in the midst of a bunch of exciting activity.

2011 proved to be a very productive year - with product enhancements, notable media coverage, customer wins and more. 2012 promises to bring in much more - on these fronts, as well as with new partnerships and new initiatives that we embark on!

Best Wishes for a great Holiday season!

Glassbeam and Medical Devices

We recently posted a case study on how we help a prominent medical devices company uses our solution to monitor how, which and when products are being used by medical professionals. This has helped the company make decisions on product features and even to identify the right cross-selling and up-selling opportunities.

Interesting read!

Archived Webinar, and more Resources

Our Webinar on December 6 was well-received by an audience comprised of folks from the medical devices, testing equipment and wireless space.

We've set up a new Resources page that has links to all whitepapers, datasheets, webinars and analyst reports till date. We will be updating this page regularly to keep you abreast of exciting developments at Glassbeam.

Integrating services into our SaaS offering

Our goal of accurately capturing, assimilating and displaying product operational data often results in the need to provide value-added Services to our clients.

One that results fairly often is the need for SPL Maintenance. We work with manufacturers of complex technology platforms whose products get upgraded frequently -- resulting in newer versions of call-home data and support bundles. These now have to be parsed and compiled; and our engineers routinely work with customers to update definitions that accurately reflect he nature of incoming data.

We also help with more 'traditional' services - integrating with existing Enterprise architectures, providing customized reports and Knowledge Consulting.

Check out our Services page to get details.