Sunday, December 25, 2011

Ending 2011, and Ushering in 2012

We're glad to be authoring this post in the midst of a bunch of exciting activity.

2011 proved to be a very productive year - with product enhancements, notable media coverage, customer wins and more. 2012 promises to bring in much more - on these fronts, as well as with new partnerships and new initiatives that we embark on!

Best Wishes for a great Holiday season!

Friday, December 16, 2011

Glassbeam and Medical Devices

We recently posted a case study on how we help a prominent medical devices company uses our solution to monitor how, which and when products are being used by medical professionals. This has helped the company make decisions on product features and even to identify the right cross-selling and up-selling opportunities.

Interesting read!

Friday, December 9, 2011

Archived Webinar, and more Resources

Our Webinar on December 6 was well-received by an audience comprised of folks from the medical devices, testing equipment and wireless space.

We've set up a new Resources page that has links to all whitepapers, datasheets, webinars and analyst reports till date. We will be updating this page regularly to keep you abreast of exciting developments at Glassbeam.

Wednesday, November 30, 2011

Integrating services into our SaaS offering

Our goal of accurately capturing, assimilating and displaying product operational data often results in the need to provide value-added Services to our clients.

One that results fairly often is the need for SPL Maintenance. We work with manufacturers of complex technology platforms whose products get upgraded frequently -- resulting in newer versions of call-home data and support bundles. These now have to be parsed and compiled; and our engineers routinely work with customers to update definitions that accurately reflect he nature of incoming data.

We also help with more 'traditional' services - integrating with existing Enterprise architectures, providing customized reports and Knowledge Consulting.

Check out our Services page to get details.

Tuesday, November 22, 2011

Partnering with Glassbeam

Glassbeam is always interested in exploring partnership opportunities with companies whose offerings are adjacent to ours - Knowledgebases, BI, CRM etc

We've already written about our partnership with Opsource. We also partner with Vertica to help assimilate and store our data; and with LogiXML to provide the cool dashboards that help our users gain compelling visual insights from trends in this data.

Our partners help us stay focused on our mission of collecting and analyzing product operational data - and drawing inferences that help support, engineering, sales and marketing folks perform their tasks more efficiently.

Learn more about existing partners and do get in touch if you see areas where we could work in tandem.

Tuesday, November 15, 2011

Getting started with a trial account

Occasionally, we have get feedback bemoaning the fact there is no way to get started with Glassbeam 'in minutes' (as is typical of many SaaS companies). We have to remind visitors that we collect and analyze complex operational data and it takes some upfront work to get going with our software.

Which is why we have a Jumpstart program. It lasts about 4-6 weeks and gives us time to understand, collect and analyze your product operational data -- and gives us time to provide a proof of concept and to determine what ROI you can accrue by using our application.

Contact us to learn more about Jumpstart.

Thursday, November 10, 2011

Big Data and Big Insights

A great article from Information Week cogently summarizes the problems many organizations face with capturing and harnessing big data.

We hear the same refrain from customers and prospects -- of data not being available easily; and even if it's available it being non-reliable, non-centralized and non-structured. All making it harder to assimilate and analyze.

To help combat possible biases against big data analytics in your organization, we've compiled some benefits that your sales, support and engineering will enjoy if they have relevant information at their fingertips.

Tuesday, November 8, 2011

Join us for a Webinar on December 6

We look forward to your participation in our Webinar on December 6.

It is intended for a wide audience -- engineers, support folks, marketers -- essentially anyone interested in learning more about mining valuable product operational data. And, how this can help your team in cross/up-selling products, resolving support issues, or making smarter product roadmap decisions.

Registering is just a click away. See you on December 6.

Thursday, November 3, 2011's Top 100!

We promised this in a previous blog post and now we're delivering: SiliconIndia, in it's November issue, has included us in the Top 100 companies for 2011

The article accurately highlights our product's strengths: analyzing operational data and using our ground-breaking product analytics capabilities to provide actionable information for key functions including support, services, engineering, sales and marketing.

Congratulations to everyone on our hard working team!

Monday, October 31, 2011

Kudos from a respected research organization

Our team is excited to know that we’ve been listed in the IDC's “Innovative Business Analytics Companies under $100M to Watch, 2011, Doc #230923, October 2011" ( - as one that exemplifies the growing trend in cloud based analytics. It’s always encouraging to receive kudos from outside – especially from a respected research organization.

Through this report, we’re also happy to describe and showcase how our innovative product analytics platform can address challenges in the medical device industry. Like other compute-centric verticals, the medical device industry also has products that spew tons of data that needs to be carefully distilled and analyzed.

We learned earlier this week of another exciting award in the pipeline. Will update you as soon as the news hits the wires..

Friday, April 15, 2011

Why build when you can buy

We've had our share of occasions when this question was posed to us.

And, instead of a standard and boring Excel spreadsheet, we decided to be eloquent in our response - with a Video

Saturday, January 29, 2011

Our latest tete-a-tete with Krishna Roy at the 451 group

We had a nice conversation with Krishna Roy at the 451 group – and the ensuing report articulates the big picture at Glassbeam.