Wednesday, November 30, 2011

Integrating services into our SaaS offering

Our goal of accurately capturing, assimilating and displaying product operational data often results in the need to provide value-added Services to our clients.

One that results fairly often is the need for SPL Maintenance. We work with manufacturers of complex technology platforms whose products get upgraded frequently -- resulting in newer versions of call-home data and support bundles. These now have to be parsed and compiled; and our engineers routinely work with customers to update definitions that accurately reflect he nature of incoming data.

We also help with more 'traditional' services - integrating with existing Enterprise architectures, providing customized reports and Knowledge Consulting.

Check out our Services page to get details.

Tuesday, November 22, 2011

Partnering with Glassbeam

Glassbeam is always interested in exploring partnership opportunities with companies whose offerings are adjacent to ours - Knowledgebases, BI, CRM etc

We've already written about our partnership with Opsource. We also partner with Vertica to help assimilate and store our data; and with LogiXML to provide the cool dashboards that help our users gain compelling visual insights from trends in this data.

Our partners help us stay focused on our mission of collecting and analyzing product operational data - and drawing inferences that help support, engineering, sales and marketing folks perform their tasks more efficiently.

Learn more about existing partners and do get in touch if you see areas where we could work in tandem.

Tuesday, November 15, 2011

Getting started with a trial account

Occasionally, we have get feedback bemoaning the fact there is no way to get started with Glassbeam 'in minutes' (as is typical of many SaaS companies). We have to remind visitors that we collect and analyze complex operational data and it takes some upfront work to get going with our software.

Which is why we have a Jumpstart program. It lasts about 4-6 weeks and gives us time to understand, collect and analyze your product operational data -- and gives us time to provide a proof of concept and to determine what ROI you can accrue by using our application.

Contact us to learn more about Jumpstart.

Thursday, November 10, 2011

Big Data and Big Insights

A great article from Information Week cogently summarizes the problems many organizations face with capturing and harnessing big data.

We hear the same refrain from customers and prospects -- of data not being available easily; and even if it's available it being non-reliable, non-centralized and non-structured. All making it harder to assimilate and analyze.

To help combat possible biases against big data analytics in your organization, we've compiled some benefits that your sales, support and engineering will enjoy if they have relevant information at their fingertips.

Tuesday, November 8, 2011

Join us for a Webinar on December 6

We look forward to your participation in our Webinar on December 6.

It is intended for a wide audience -- engineers, support folks, marketers -- essentially anyone interested in learning more about mining valuable product operational data. And, how this can help your team in cross/up-selling products, resolving support issues, or making smarter product roadmap decisions.

Registering is just a click away. See you on December 6.

Thursday, November 3, 2011's Top 100!

We promised this in a previous blog post and now we're delivering: SiliconIndia, in it's November issue, has included us in the Top 100 companies for 2011

The article accurately highlights our product's strengths: analyzing operational data and using our ground-breaking product analytics capabilities to provide actionable information for key functions including support, services, engineering, sales and marketing.

Congratulations to everyone on our hard working team!