Wednesday, November 30, 2011

Integrating services into our SaaS offering

Our goal of accurately capturing, assimilating and displaying product operational data often results in the need to provide value-added Services to our clients.

One that results fairly often is the need for SPL Maintenance. We work with manufacturers of complex technology platforms whose products get upgraded frequently -- resulting in newer versions of call-home data and support bundles. These now have to be parsed and compiled; and our engineers routinely work with customers to update definitions that accurately reflect he nature of incoming data.

We also help with more 'traditional' services - integrating with existing Enterprise architectures, providing customized reports and Knowledge Consulting.

Check out our Services page to get details.

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